PRIVACY POLICY
1. Purpose
a. The purpose of this policy is to outline how we use your data, how it's protected, how long it's stored for and more.
b. As a vehicle finance broker, the main purpose of us obtaining your information is to try to obtain you an acceptance with one of our lenders.
c. Finset Limited is a limited company registered in England and Wales at Registered address:
Swift House, Ground Floor, Hoffmanns Way, Chelmsford, Essex, England, CM1 1GU.
Company Number: 12595905.
Finset Limited is regulated by the Financial Conduct authority FRN 987805.
d. If at any time, you have any questions regarding how we use your information or this policy, please use the below details to contact us:
● Telephone: 01245 967 999
● Email: compliance@finset.co.uk
● Trading Address: 64 – 66 Burgundy Court, Springfield Road, Chelmsford, Essex CM2 6JY
● FAO: Joanne Mowatt-Morris, Compliance Manager
e. Please note that for the purpose of holding personal data, we are registered with the Information Commissioner's Office, registered number – ZA768727.
2. Why do we collect and use your personal data?
a. We collect and use your personal information to provide our vehicle finance broking services, including assisting you with your finance application, obtaining finance quotations and, where appropriate, introducing your application to potential finance providers and other relevant third parties.
b. Finset Limited acts as a data controller in relation to the personal information we process. In certain circumstances, we may act as a joint controller with another organisation where we jointly determine the purposes and means of processing your personal information.
c. We use different lawful bases under UK data protection law depending on the purpose for which we process your personal information. These may include:
d. Contract: where processing is necessary to provide services you have requested, process your finance application, obtain a finance quotation or take steps at your request before entering into a contract. Although you may not enter into a finance agreement directly with Finset, you may ask us to assist you in obtaining finance from a lender. In these circumstances, we may need to process your personal information in order to provide our brokerage services and take the steps you have requested. If you proceed with finance, you will enter into a separate agreement with the relevant lender..
e. Legal Obligation: where we need to process your information to comply with our legal or regulatory obligations, including applicable requirements imposed by the Financial Conduct Authority, financial crime and fraud prevention requirements, accounting and record-keeping obligations and other applicable laws and regulations.
f. Legitimate Interests: where processing isnecessary for our legitimate interests or those of a relevant third party, such as administering and managing our business, maintaining appropriate records, preventing and detecting fraud and financial crime, managing complaints, maintaining the security of our systems, protecting our business and customers, and improving our services, provided that our interests are not overridden by your rights and freedoms.
g. Consent: where we are required by law to obtain your consent, or where we choose to rely on consent for a particular processing activity. This may include certain forms of direct marketing or other processing where consent is the appropriate lawful basis. Where we rely on your consent (such as but not limited to, for a finance application), you are free to refuse consent and may withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn, nor will it affect processing which we are entitled or required to carry out on another lawful basis.
h. Where you apply for finance, your personal information may be shared with lenders, credit reference agencies, fraud prevention agencies, technology providers and other service providers where this is necessary for the purposes described inthis Privacy Policy. Where another organisation acts as a separate or jointdata controller, we will explain this where required.
i. Providing certain personal information is necessary for us to process your finance application and provide our services. If you do not provide information that is necessary for these purposes, we may be unable to process your application, obtain finance quotations or provide some or all of our services.
j. Where we request your consent for a particular processing activity, the request will beseparate from any information that is necessary for us to provide our services.You are free to refuse consent and may withdraw consent at any time. This willnot affect processing carried out before consent was withdrawn or processingthat we are entitled or required to undertake on another lawful basis.
k. The information we collect can be some or all of the following
● Name
● Date of Birth
● Residential Information
● Employment and Income Information
● Marital Status
● Vehicle Information
● Bank Details
● Marketing Preferences (should you opt in, you will have the ability to opt out at anytime, you can also contact us on the above to do so)
● IP and Cookie Information
l. Please note as part of our due diligence checks, we may have to check your Driving Licence details with the DVLA and share these results with our finance partners.
m. We will never request sensitive information, or information that we do not require from yourself. However, if you provide us with data that is classed as a special category of data such as health information, criminal records of convictions and offences, or allegations of criminal offences, we will only process this with your permission (unless we feel the processing is necessary to protect your vital interest or if the law allows us to do so).
n. You have the right at any time to ask us to stop the processing of that specific data.
o. If you do not provide us with your data, we may not be able to provide you with our services.
p. Please note all communications with yourself will be recorded and/or saved for record.
3.
How we use your information for credit and finance applications
a.
When you apply for vehicle finance through Finset, we may need to process your personal and financial information to assess your application, identify suitable finance options and introduce your application to lenders on our panel.
b. Credit reference agencies
i. As part of the finance-brokingprocess, we may obtain information from credit reference agencies, including Experian and Equifax, and may provide information to them in connection with your application.
ii. Credit reference agencies may use information about you from your application and other sources to help assess creditworthiness, verify identity, prevent fraud and support responsible lending. They may retain information about searches and applications in accordance with their own privacy policies and retention practices.
Soft and hard credit searches
i. Depending on the stage of your application and the requirements of the relevant lender, a soft credit search may be carried out to help identify finance options or assess your potential eligibility. A soft search should not affect your credit score and is generally not visible to other lenders as a credit application search.
ii. If your application proceeds to alender, the lender may carry out a hard credit search as part of its credit assessment. A hard search may be recorded on your credit file and may be visible to other lenders.
iii. We will provide you with appropriate information about the type of search being undertaken where this isrelevant to your application.
Fraud prevention and identity checks
i.
We may carry out identity, fraud-prevention and financial-crime checks as part of our finance-broking process. This
may involve checking information against fraud-prevention agencies, credit reference agencies and other databases.
ii. These checks help us and our lending partners verify your identity, prevent fraud, protect customers and businesses from financial crime and comply with applicable legal and regulatory requirements.
Sharing your application with lenders i. Based on the information you provide and the finance requirements you have identified, we may submit or introduce your application to one or more lenders on our panel (full listprovided within this policy – please consult their Privacy policy which is linkedfor full details on how they will process your data).
ii. Lenders may receive information such as your identity and contact details, employment and income information, residential information, requested vehicle and finance details and other information relevant to assessing your application.
iii. Each lender will assess yourapplication against its own lending policies, eligibility requirements, affordability criteria, credit risk criteria and other acceptance criteria.
Lender acceptance criteria and finance options i. We may use information provided by you, together with information obtained from credit reference agencies and other relevant sources, to identify lenders or finance products for which you may be more likely to meet the relevant criteria.
ii. Being identified as potentially eligible for a particular lender or finance product does not mean that your application will be accepted. Each lender is responsible for making its own lending decision based on its own criteria and the information available to it.
Profiling and automated processing i. We may use technology and automated processes, including our finance-broking and lender-matching systems, to assess information provided by you and identify potentially suitable lenders or finance options.
ii. These processes may involve comparing information such as your requested finance amount, vehicle information, employment, income, residential circumstances and other application information against lender acceptance criteria and other availble information.
iii. The purpose of this processing is to help us identify potentially suitable finance options and to make the finance-broking process more efficient.
iv. Where automated processing orprofiling is used, this does not necessarily mean that Finset makes the final credit decision. A lender may carry out its own assessment, including its own credit checks and affordability assessment, before deciding whether to offer finance.
Who makes the final credit decision
i. Finset is a credit broker and not a lender. We do not make the final decision to approve or decline a finance application.
ii. The relevant lender makes the final decision as to whether to offer finance, the amount of finance available, the applicable interest rate and other terms of the finance agreement, subject to its own assessment and lending criteria.
iii. Where a lender makes a decision using automated processing or profiling, the lender should provide information about its own decision-making processes and your rights in accordance with applicable data protection law. If you have concerns about a decision made in connection with your finance application, you can contact Finset and we will explain, where we are able to do so, what role Finset played in the process and whether the decision was made by Finset or by the relevant lender
4. What happens if I do not provide my personal information?
a. We need your personal information to process your request or finance application. If we do not collect your personal information, we will not be able to provide our services to you.
b. If you Opt In, we will use your personal information to send you marketing communications by email about similar products and services that you may be interested in.
c. Where you have opted in to receive marketing communications, we may use your personal information to send you information about similar products and services that may be of interest to you. You can withdraw your consent or unsubscribe from marketing communications at any time.
d. You have the right to object to receiving marketing communication and we will give you an easy way to unsubscribe from receiving any marketing communication from us. You can do so using the information above.
5. Who will we share your personal information with?
a. We will share your information with the lenders or partners with whom we work with in order to assist you gain an acceptance or product, these include the below -
1. Northridge -
Privacy Policy 2. Go Car Credit -
Privacy Policy 3. Zopa Bank Limited -
Privacy Policy 4. Loans Warehouse -
Privacy Policy 5. Mallard Finance -
Privacy Policy 6. Paragon Bank -
Privacy Policy7. Aldermore -
Privacy Policy 8. Close Brothers Motor Finance -
Privacy Policy 9. The Loans Engine -
Privacy Policy 10. Central Trust Limited -
Privacy Policy 11. Ingeni Limited -
Privacy Policy 12. Norwich Trust Limited -
Privacy Policy 13. Metro Bank -
Privacy Policy 14. The AA -
Privacy Policy 15. Marsh Finance Limited Privacy Policy –
Marsh Finance
17. Guardian Finance Limited -
Privacy Policy 16. Close Asset Finance -
Privacy Policy 17. Admiral Finance
Privacy Policy 18. United Trust Bank
Privacy Policy 19. Oodle Car Finance
Privacy Notice | Oodle Car Finance
20. JBR Capital
Privacy Policy - JBR Capital
21. Moneybarn -
Privacy Policy 22. LCC Capital -
Privacy Policy 23. Mann Island -
Privacy Policy 24. Liberty Finance -
Privacy Policy 25. CAMCO Finance -
Privacy Policy 26. Tandem Bank Limited
Privacy Policy - Tandem Bank
27. AutoMoney Trust
Privacy Policy – AMMF Dealers
28. CA Auto Finance
Privacy policy - CA Auto Finance United Kingdom (ca-autofinance.co.uk)
29. Advantage Finance
Use of your data | Advantage Finance (advantage-finance.co.uk)
30. Marshmallow
Privacy Policy31. Autolend Privacy Policy -
https://www.autolend.co.uk/privacy
32. MotoNovo Finance -
Privacy & cookies policy (motonovofinance.com)
b. Your information will be held on our CRM system, AutoConvert (Blue Owl Network Ltd). You can view their privacy policy here -
https://www.autoconvert.co.uk/privacy-policy/ This organisation will check the following records about you and with their chosen Credit Reference Agencies (CRA), Equifax td and Experian Ltd. We will make checks such as assessing this application for credit and verifying identities to prevent and detect crime.
c. When Equifax and/or Experian receives a search request from us via AutoConvert, they will place a soft quotation footprint that will be visible to you only, on your credit file; other parties including lenders will not see this. This quotation footprint will not be seen by other parties, and it will not affect your credit score/rating or ability to apply for finance from other lenders (please note that when lenders conduct these searches with CRA’s, it may leave a footprint). AutoConvert will access from Equifax Ltd and/or Experian Ltd both public (including the electoral register) and shared credit and fraud prevention information. This information will be used to check your eligibility against a select group of lenders.
d. We will be able to view information on your credit profile, and use this information to verify your identity and try to place you with one of our lenders in order to secure a finance acceptance.
e. AutoConvert will provide a list of lenders that you are likely to be accepted for given the information supplied using their brokering technology that understands most of the acceptance criteria of the lenders on their panel.
f. If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to FPAs and other organisations involved in crime and fraud prevention.
g. You can contact CRA’s on the below: Equifax Ltd, Customer Services Centre, PO Box 10036, Leicester, LE3 4FS or call 0800 014 2955 or visit www.equifax.co.ukExperian Ltd, The Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG801ZZ, UK https://www.experian.co.uk/contact-us/
h. For further information on Credit Reference Agencies and how they will use your data, please refer to their Credit Information Notice:
Credit Reference Agency Information Notice (CRAIN) |Experian
i. The personal information we have collected from you will be shared with fraud prevention agencies such as but not limited to CIFAS who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by our finance partners and these fraud prevention agencies, can be found in the above privacy links.
j. In order to communicate with you, we use a variety of systems including our CRM as mentioned above. This also include Whatsapp for Business. You can find their Privacy Policy here -
Meta Privacy Policy. k. One of our partners includes Ivendi. They will share your personal data with us if you have made an application through their system, for example on a dealership or lead generation website. You will have accepted their Privacy Policy as part of that application; however you can find it here -
https://www.ivendi.com/terms.l. Please also note that in order to complete your finance agreement, we will require some information from the supplying dealership.
m. In order for them to raise the necessary paperwork, we will need to send them your name, address and contact number. We may also liaise with them regarding any future aftersales issues where required.
n. If required, we will also share your information with 3rd parties for accounting, legal or regulatory purposes such as (but not limited to HMRC, FCA etc.)
o. Please note we as a company do not share your data outside of any EEA state. We ask you to ensure you are aware of how the above companies share and use your date, so you are fully aware.
p. We complete due diligence on any third party with whom we work with to ensure they comply with GDPR and are happy to provide further information or answer any questions you may have.
6. How long will we store your personal information?
a. We will store your personal information for up to six years on our CRM systems. We are committed to ensuring your data is kept secure so review our security systems on a regular basis.
b. This is to enable us to refer to our records should we be required to for the purpose of regulatory or lawful reasons.
c. If you do not object to receiving marketing communications from us, we will store your personal information for marketing purposes until you unsubscribe from receiving marketing communications from us.
d. Please note that some of your information may be included in information used for accounting purposes. Where this is the case this information is kept for 7 years as per our legal requirements.
e. Once this time period has ended, your information will be confidentially destroyed and removed from all systems and records.
7. What are your rights to your personal information?
a. Under Data Protection Law, you have certain rights when it comes to your data that we need to make you aware of. We have detailed these rights below.
Right to accessYou have the right to request copies of the personal information we hold about you at any time.
Right to rectificationYou have the right to request that we correct any inaccurate personal information we hold about you.
Right to erasureYou have the right to request that we delete your personal information from our records. Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed, if we are able to do so with still abiding by law.
Right to restrict processingYou have the right to request that we restrict how we use your personal information.
Right to objectYou have the right to object to the collection and use of your personal information at any time.
Right to data portabilityYou have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
Right to be informedYou have the right to be fully informed regarding your information throughout our whole journey
Rights in relation to automated decision making and profiling.
If a decision has been made electronically, you have the right to contest this decision.
8. How can I exercise my rights in relation to my personal information?
a. You can exercise all of your rights by contacting us on any of the above contact details.
b. Please note that as a regulated firm, in addition to GDPR and Data Protection Laws, we are also required to abide by other regulations and laws.
c. Due to this, we may not be able to fully act on your requests; however, where these exemptions apply, our team will fully explain why we are limited to act on your request, or how we have partially acted on your request.
9. How do I lodge a complaint about the use of my personal information?
a. You can lodge a complaint with us directly by contacting us on one of the above contact details.
b. You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO).
c. The ICO are the regulator who makes sure that we use your personal information in a lawful way.
d. You can lodge a complaint with the ICO by following this link
https://ico.org.uk/concerns/ or calling the ICO on 0303 123 1113.
10. Cookies
a. Our site may operate cookies and it's important for us to make you aware how these are used so please do ensure you are aware of our Cookies Policy which can be found on our site and
here.
b. You will be asked if you agree to these cookies when using our site, you have the right to refuse these Cookies.
11. Review
a. This policy will be reviewed on at least an annual basis and was last updated on 22nd August 2026.
b. Any updates will be reissued as soon as is physically possible with the approval of our Director and Senior Management team.
